A01083

10/15/2002

10/15/2002

CAR_PRO Version 2002.003

CLOSED

Could not renew license on client PC's. When using web licensing, everything looked like it was working fine but the licencing info was not saving on their end.

Could not renew license on client PC's. When using web licensing, everything looked like it was working fine but the licencing info was not saving on their end.

This dealer had a 3 PC network. 2 Windows 98 PCs and a WinNT 4.0 server. Eventually we determined that the WinNT machine which is the Host was running CAR_PRO 5.0 and the client PC's were running CAR_PRO 2002.003. Because of this the Clients were not compatible with the Host.

Update Host to 2002.003 or higher

Knowledge Base Article
Article#	A01083
Date	10/15/2002
Applies To	CAR_PRO Version 2002.003
Status	CLOSED

Description	Could not renew license on client PC's. When using web licensing, everything looked like it was working fine but the licencing info was not saving on their end.
Symptoms	Could not renew license on client PC's. When using web licensing, everything looked like it was working fine but the licencing info was not saving on their end.
Cause	This dealer had a 3 PC network. 2 Windows 98 PCs and a WinNT 4.0 server. Eventually we determined that the WinNT machine which is the Host was running CAR_PRO 5.0 and the client PC's were running CAR_PRO 2002.003. Because of this the Clients were not compatible with the Host.
Solution	Update Host to 2002.003 or higher