A01090

11/5/2002

11/5/2002

CAR_PRO Version 2002.004

CLOSED

Program Not Authorized![7] message when trying to access CAR_PRO on Client PC.

Program Not Authorized![7] message when trying to access CAR_PRO on Client PC. The program can however be accessed on the Host PC. This user has a floating license and not all licenses were in use.

If a client machine using CAR_PRO locks up or there is a power failure while the program is in use then that particuler license does not get released properly. The CPServer application which handles licensing for CAR_PRO, thinks that the client is still in the proigram.

On the Host PC, right click on the Butler icon near your clock and choose "Stop Service". The just fire CAR_PRO back up on the host. This will reset all of your licenses.

Knowledge Base Article
Article#	A01090
Date	11/5/2002
Applies To	CAR_PRO Version 2002.004
Status	CLOSED

Description	Program Not Authorized![7] message when trying to access CAR_PRO on Client PC.
Symptoms	Program Not Authorized![7] message when trying to access CAR_PRO on Client PC. The program can however be accessed on the Host PC. This user has a floating license and not all licenses were in use.
Cause	If a client machine using CAR_PRO locks up or there is a power failure while the program is in use then that particuler license does not get released properly. The CPServer application which handles licensing for CAR_PRO, thinks that the client is still in the proigram.
Solution	On the Host PC, right click on the Butler icon near your clock and choose "Stop Service". The just fire CAR_PRO back up on the host. This will reset all of your licenses.