A01095

1/14/2003

1/14/2003

CAR_PRO Version 2003.001

CLOSED

After updating to Version 2003.001 the user reports that cannot click on any buttons from the Main Menu.

After updating to Version 2003.001 the user reports that cannot click on any buttons from the Main Menu. The mouse cursor act strange and they just get an hour glass cursor.

It is believed that it has something to do with a conflict of some kind when the user has "Force DDE" checked in application.

Have user go into the Networking screen and uncheck "Force DDE" then exit the application and go back in. If you can get into the Networking screen then use then "/T" command switch to change the setting.

Knowledge Base Article
Article#	A01095
Date	1/14/2003
Applies To	CAR_PRO Version 2003.001
Status	CLOSED

Description	After updating to Version 2003.001 the user reports that cannot click on any buttons from the Main Menu.
Symptoms	After updating to Version 2003.001 the user reports that cannot click on any buttons from the Main Menu. The mouse cursor act strange and they just get an hour glass cursor.
Cause	It is believed that it has something to do with a conflict of some kind when the user has "Force DDE" checked in application.
Solution	Have user go into the Networking screen and uncheck "Force DDE" then exit the application and go back in. If you can get into the Networking screen then use then "/T" command switch to change the setting.