A01012

11/9/2001

11/9/2001

CAR_PRO Any Version

CLOSED

General Protection Fault (GPF) or Fatal Exception Error when clicking "Done" button.

After running an update the end user receives a GPF when clicking the "Done" button on any screen.

This is caused by a conflict between VB5 and VB6 runtime files. (msvbvm50.dll & msvbvm60.dll)

Download and run Patch2.exe from the download page to fix.

Knowledge Base Article
Article#	A01012
Date	11/9/2001
Applies To	CAR_PRO Any Version
Status	CLOSED

Description	General Protection Fault (GPF) or Fatal Exception Error when clicking "Done" button.
Symptoms	After running an update the end user receives a GPF when clicking the "Done" button on any screen.
Cause	This is caused by a conflict between VB5 and VB6 runtime files. (msvbvm50.dll & msvbvm60.dll)
Solution	Download and run Patch2.exe from the download page to fix.