Knowledge Base Article
Article# A01123
Date 4/13/2005
Applies To CAR_PRO Version 2003.005
Status CLOSED
Description CAR_PRO Notification are on main menu displays the default screen as if user has no active connection to the Internet.
Symptoms CAR_PRO Notification are on main menu displays the default screen as if user has no active connection to the Internet. The user had DSL and a good connection but it was as if the application could not detect it.
Cause Norton Utilities was blocking the Internet access for CAR_PRO.
Solution Disable Norton or reconfigure it to grant access to Internet by CAR_PRO.