A01134

3/7/2007

3/7/2007

CAR_PRO Any Version

CLOSED

GPF / IPF when going from Deal Records to "Edit Vehicle Record" and then clicking on the "Expenses" button. Another tell-tale symptom of this problem is that the user gets a "No Current Record" message whenever they try to edit a vehicle that does not yet have any expenses.

GPF / IPF when going from Deal Records to "Edit Vehicle Record" and then clicking on the "Expenses" button. Another tell-tale symptom of this problem is that the user gets a "No Current Record" message whenever they try to edit a vehicle that does not yet have any expenses.

We believe this is caused by a DLL version incompatibility for one of the applications system files.

Contact us about this issue and we will completely remove CAR_PRO from your system and re-install it. If you have us handle it we will make sure your data is backed up before the proceedure is started. This solution has fixed the issue for all customers who have reported the problem to date.

Knowledge Base Article
Article#	A01134
Date	3/7/2007
Applies To	CAR_PRO Any Version
Status	CLOSED

Description	GPF / IPF when going from Deal Records to "Edit Vehicle Record" and then clicking on the "Expenses" button. Another tell-tale symptom of this problem is that the user gets a "No Current Record" message whenever they try to edit a vehicle that does not yet have any expenses.
Symptoms	GPF / IPF when going from Deal Records to "Edit Vehicle Record" and then clicking on the "Expenses" button. Another tell-tale symptom of this problem is that the user gets a "No Current Record" message whenever they try to edit a vehicle that does not yet have any expenses.
Cause	We believe this is caused by a DLL version incompatibility for one of the applications system files.
Solution	Contact us about this issue and we will completely remove CAR_PRO from your system and re-install it. If you have us handle it we will make sure your data is backed up before the proceedure is started. This solution has fixed the issue for all customers who have reported the problem to date.