A01153

10/7/2011

10/7/2011

CAR_PRO Any Version

CLOSED

Database coruptions occure when end user updates to IE7 or higher.

User update to Internet Explorer 7 or 8.0 and suddenly the databases become corupted. Problem is most noticeable on WIN XP machines.

Tech guy for TAM said that it is caused by an out dated JAVA file (jvm.dll). This file generally can be found in the following folder... (C:\Program Files\Java\jre6\bin\server).

Although untested at the time of this article post, the technician said updating to the latest version of JAVA (java.com) should fix the problem.

Knowledge Base Article
Article#	A01153
Date	10/7/2011
Applies To	CAR_PRO Any Version
Status	CLOSED

Description	Database coruptions occure when end user updates to IE7 or higher.
Symptoms	User update to Internet Explorer 7 or 8.0 and suddenly the databases become corupted. Problem is most noticeable on WIN XP machines.
Cause	Tech guy for TAM said that it is caused by an out dated JAVA file (jvm.dll). This file generally can be found in the following folder... (C:\Program Files\Java\jre6\bin\server).
Solution	Although untested at the time of this article post, the technician said updating to the latest version of JAVA (java.com) should fix the problem.