A01034

11/9/2001

11/9/2001

CAR_PRO Version 2001.04 of higher

CLOSED

No buttons visible on the main menu.

The end user reports that CAR_PRO loads normally but the buttons on the main menu are not visible. Only the active company banner is visible so the user has no access to any of the sub-screens in the application.

At some point in time the end user was given the ability to specify the font attributes for the buttons on the main menu. These attributes are saved in the registry on the end users machine. For some unknown reason the default values for the font attributes did not get saved which caused the problem.

Download and and run the Font Fix utility which will make the necessary registry changes to fix the problem. These attributes may also be set manually if need be and can be found in the following registry location: "HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Carpro\Settings\FontName"

Knowledge Base Article
Article#	A01034
Date	11/9/2001
Applies To	CAR_PRO Version 2001.04 of higher
Status	CLOSED

Description	No buttons visible on the main menu.
Symptoms	The end user reports that CAR_PRO loads normally but the buttons on the main menu are not visible. Only the active company banner is visible so the user has no access to any of the sub-screens in the application.
Cause	At some point in time the end user was given the ability to specify the font attributes for the buttons on the main menu. These attributes are saved in the registry on the end users machine. For some unknown reason the default values for the font attributes did not get saved which caused the problem.
Solution	Download and and run the Font Fix utility which will make the necessary registry changes to fix the problem. These attributes may also be set manually if need be and can be found in the following registry location: "HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Carpro\Settings\FontName"