A01037

11/9/2001

11/9/2001

CAR_PRO Version 2000.03 of higher

CLOSED

When trying to log-on with certain passwords causes a connection error with CPServer.

When trying to log-on with certain passwords causes a connection error with CPServer. At which time A dialog is displayed..."Could not communicate with the CAR_PRO Server! Make suer CPServer is running on the host machine and that the network connection is available!"

CPServer is a server application which handles licensing and security for the CAR_PRO application. The application uses different "Code Sets" in the process of encrypting data. This encryption process is incompatible with some password string for some unknown reason.

To fix this problem follow these steps... Exit CAR_PRO on the Host PC. Right click on the CPServer icon located in the system tray next to your clock. From the menu select "Server Code Set" and then click "Yes". From the "Server Code Set" dialog choose "Set D" and put a check mark in the "Destroy license on exit" check box and then click "Done". Next you will need to obtain a new license for CAR_PRO.

Knowledge Base Article
Article#	A01037
Date	11/9/2001
Applies To	CAR_PRO Version 2000.03 of higher
Status	CLOSED

Description	When trying to log-on with certain passwords causes a connection error with CPServer.
Symptoms	When trying to log-on with certain passwords causes a connection error with CPServer. At which time A dialog is displayed..."Could not communicate with the CAR_PRO Server! Make suer CPServer is running on the host machine and that the network connection is available!"
Cause	CPServer is a server application which handles licensing and security for the CAR_PRO application. The application uses different "Code Sets" in the process of encrypting data. This encryption process is incompatible with some password string for some unknown reason.
Solution	To fix this problem follow these steps... Exit CAR_PRO on the Host PC. Right click on the CPServer icon located in the system tray next to your clock. From the menu select "Server Code Set" and then click "Yes". From the "Server Code Set" dialog choose "Set D" and put a check mark in the "Destroy license on exit" check box and then click "Done". Next you will need to obtain a new license for CAR_PRO.