A01075

11/14/2001

11/14/2001

CAR_PRO Version 01.01

CLOSED

CANNOT ACCESS SECURITY FEATURES USING DEFAULT OWNER'S PASSWORD OF CARPRO.

AFTER OBTAINING A NEW LICENSE THE END USER COULD NO LONGER LOG ON WITH ANY PASSWORDS. NOT EVEN WHEN USING THE OWNER'S PASSWORD OF CARPRO. EVEN AFTER DESROYING THE LICENSE AND REISSUING A NEW ONE THE PROBLEM WAS STILL PERSISTANT.

THE CAUSE OF THE PROBLEM IS THAT SOMEHOW THE OWNERS PASSWORD GOT BLANKED OUT. WE STILL DON'T KNOW WHY THIS HAPPENS.

THE ONLY SOLUTION AT THIS TIME IS TO HAVE THE END USER EXIT CAR_PRO AND THEN RIGHT CLICK ON THE BUTLER AND CHOOSE "SERVER CODE SET" THEN CLICK "YES". THEN PUT A CHECK MARK NEXT TO "DESTROY LICENSE ON EXIT" AND CLICK DONE. NOW JUST ISSUE A NEW LICENSE AND HAVE THE END USER SETUP ALL THE SECURITY FEATURES.

Knowledge Base Article
Article#	A01075
Date	11/14/2001
Applies To	CAR_PRO Version 01.01
Status	CLOSED

Description	CANNOT ACCESS SECURITY FEATURES USING DEFAULT OWNER'S PASSWORD OF CARPRO.
Symptoms	AFTER OBTAINING A NEW LICENSE THE END USER COULD NO LONGER LOG ON WITH ANY PASSWORDS. NOT EVEN WHEN USING THE OWNER'S PASSWORD OF CARPRO. EVEN AFTER DESROYING THE LICENSE AND REISSUING A NEW ONE THE PROBLEM WAS STILL PERSISTANT.
Cause	THE CAUSE OF THE PROBLEM IS THAT SOMEHOW THE OWNERS PASSWORD GOT BLANKED OUT. WE STILL DON'T KNOW WHY THIS HAPPENS.
Solution	THE ONLY SOLUTION AT THIS TIME IS TO HAVE THE END USER EXIT CAR_PRO AND THEN RIGHT CLICK ON THE BUTLER AND CHOOSE "SERVER CODE SET" THEN CLICK "YES". THEN PUT A CHECK MARK NEXT TO "DESTROY LICENSE ON EXIT" AND CLICK DONE. NOW JUST ISSUE A NEW LICENSE AND HAVE THE END USER SETUP ALL THE SECURITY FEATURES.