A01077

8/13/2002

8/13/2002

2002.004

CLOSED

Could not save MOB Life Rates in database.

The end user Could not save MOB Life Rates in database. Even saving them using our Technical Toolbox would not work.

The system is designed to only accomadate one Life and A/H broker but this user had several saved.

Have the user delete all the L/A&H brokers except the original one. The edit the remaining broker record to match the end users actual broker. Then resave the MOB rates.

Knowledge Base Article
Article#	A01077
Date	8/13/2002
Applies To	2002.004
Status	CLOSED

Description	Could not save MOB Life Rates in database.
Symptoms	The end user Could not save MOB Life Rates in database. Even saving them using our Technical Toolbox would not work.
Cause	The system is designed to only accomadate one Life and A/H broker but this user had several saved.
Solution	Have the user delete all the L/A&H brokers except the original one. The edit the remaining broker record to match the end users actual broker. Then resave the MOB rates.